Kristina Beaulieu:Title: National Sales Executive Responsibilities: Kristina currently oversees the Sales Department for Appointment Setting Pros. She works alongside the Operations team to ensure the client’s needs and requirements are being met. Experience: Kristina has been with Call Center Services since March 2000. She has held several positions from Business Development Specialist, Program Specialist, Call Center Manager, Client Services Manager, General Manager and now currently heading up Sales. Kristina obtained her call center knowledge over the past 18 years hands-on, from being on the phone, training/coaching/monitoring, managing the call center, being the day to day contact for our clients, managing the site and now selling our services.
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Kacy Dodwell:Title: General Manager Responsibilities: Kacy oversees the management staff and agents of the Lowell site with the day-to-day operations. She works closely with the Sales department, management staff and agents to ensure the clients expectations are being met throughout the life cycle of the program. Experience: Kacy comes from a background of Customer Service. Kacy started with AnswerNet in April 2015. She has held various positions ranging from Client Service Manager, Assistant Operations Manager to Operations Manager, overseeing the Billerica, MA site before transitioning to the General Manager here in Lowell. |
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Mariah Azarowski-Puello:Title: Assistant General Manager and Trainer Responsibilities: Mariah is responsible for assisting with day to day operations and recruiting. She helps develop the performance of campaigns and provides feedback and suggestions for the campaigns to drive successful programs. She is also responsible for quality assurance, agent training and coaching, and communicating feedback from the agents to the Client Services Manager. Experience: Mariah started at as a Business Development Specialist for the company in 2014 and has also held positions as the Program Specialist and Trainer, Client Services Manager and Sr. Client Services Manager and now has a dual role, which includes Assistant General Manager and Trainer. |
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Karen Lazzara:Title: Client Services Manager Responsibilities: Karen is responsible for the correspondence between clients. Karen helps manage and develop the performance of campaigns and provides feedback and suggestions for the campaigns to drive successful programs. She is also responsible for developing all program call guides, Q&A client reporting, provide client updates and ensure that our clients are satisfied with their results. Experience: Karen has 5+ years of call center experience and 15+ years of office experience. Karen is a graduate of Bay Path University in Longmeadow, MA and holds a Bachelor’s Degree in Child Psychology. Karen was hired as an Agent in September 2015 and has held various roles including Program Specialist and Trainer, and most recently Client Services Manager. |
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Aaron Goodin:Title: Database Administrator Responsibilities: Over ten consecutive years with Call Center Services. My current role as DBA involves ETL (extract, transform, and load) of client data, CRM set up, internal data analysis, customer facing reporting, document distribution, maintain the outbound call queue. Experience: Aaron is an Army Veteran and has experience as a B2C appointment setting manager. He has years of top performing B2B calling and has previously held the position here of Quality Control/Program Trainer. He also has a decade of cold calling expertise and a passion for data that gives him insight into what does and doesn’t work. He is also a lifelong learner, taking many online classes. Also, he has experience with C++ in college and later continued his programming education by getting his first C# certificate in 2012. He often audits MOOCs, from the best institutions in the world. Currently he is taking Machine Learning courses through Dataquest.io. Interests include SQL, Python, C#, Excel, OpenRefine and Tableau. |
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Rick Morning:Title: Database Administrator and IT Support Responsibilities: As the DBA, Rick is responsible for the day to day database management. Including importing/exporting, scripting and reporting. Rick also assists with maintaining the phone and computer systems. With the program management team and his experience & education in technology, Rick’s main focus is on efficiency, quality and stability of the data being transferred from Answernet to our clients. Experience: Rick is a certified PC Support Technician and certified in SQL and Rational Database Planning. He started in 2006 as a Business Development Specialist and then was quickly promoted to Sr. Business Development Specialist. In 2007, Rick was promoted to DBA. In 2013, he also took on the role for the IT Support of the Lowell site and currently has a dual role of DBA and IT Site Support. |
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