CASE STUDY: Appointment Setting in the IT Managed Services Industry

IT Manage Services Industry

Hosted Telecom Solutions Logo

About Hosted Telecom Solutions

Headquartered in Reading, MA, Hosted Telecom Solutions, Inc. is a full service provider of Internet, voice, and data center solutions. They combine project specific professional services teams and high quality telecommunications and cloud products with a customer focused help desk to provide a unique technology experience for our customers. They have the tools and the experience to design, implement, and manage their technology solutions for their customers over the long term. They service customers ranging from small companies to large multi-site corporations.

Executive Summary

Hosted Telecom Solutions previously had help from another call center and was unhappy with their service. After switching to Call Center Services, Hosted Telecom Solutions were reaching their goals and closing more business.


Hosted Telecom Solutions was looking for someone to do the job better. Their previous service was lacking capabilities in reporting, meetings, qualifications and important details. They needed a service that did a thorough reporting and data scrubbing, as well as solid ways to set meetings.


Call Center Services was able to provide Hosted Telecom Solutions with the capabilities they were seeking. Set up was very easy and seamless. Call Center Services had a great model and program management process, with reporting, and follow up with weekly meetings.


With the help of CCS, Hosted Telecom Solutions was able to stay focused and not bogged down. CCS helped to enhance and streamline their process and allowed their sales people to focus more on closing. They have closed two sales thus far and have another one pending.

At A Glance

Client: Hosted Telecom Solutions
Industry: IT Managed Services
Services Provided: Physical and Phone Appointment Setting


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